Does Aerie Accept Returns on Unworn Underwear?

American Eagle Outfitters, Inc. strives to prioritize customer satisfaction above all else, which is why they offer a hassle-free return policy. If you find yourself unsatisfied with a purchase, particularly when it comes to their Aerie underwear line, you’ve the option to return it. It's important to remember that returns with proof of purchase, such as a receipt, order confirmation page, order details page, or order emails, will be refunded using the original payment method. With Jay Schottenstein at the helm as the Executive Chairman and Chief Executive Officer, the company has been able to establish itself as a prominent leader in the global casual and affordable apparel industry. Since taking over the reins in 1992 alongside his father, Jerome Schottenstein, Jay has played a pivotal role in transforming AEO into the remarkable brand that it’s today. Aerie, a sub-brand owned by American Eagle Outfitters, has also made a name for itself as an intimate apparel and lifestyle retailer. Embracing diversity and body positivity, Aerie aims to empower it’s customers through inclusive advertising campaigns and a wide range of sizes and styles. So, if you find that the Aerie underwear you purchased doesn't meet your expectations, don't hesitate to return it to your nearest store and experience the exceptional customer service that American Eagle Outfitters is known for.

Can You Return Worn Jeans to American Eagle?

Returning worn jeans to American Eagle isn’t possible, as the companys return policy clearly states that items mustn’t be worn if you want to return them. Although trying the jeans on at home and wearing them around for a short period is acceptable, removing the tags and wearing them to work or to a social gathering goes against the policy.

The reason for this stipulation is to maintain the quality and integrity of the product. Once jeans have been worn extensively, they may show signs of wear and tear that can’t be reversed. It would be unfair for American Eagle to accept returns on items that have been used extensively, as it would diminish the value of the merchandise.

The companys return policy strives to strike a balance between customer satisfaction and maintaining product standards.

What Is American Eagle’s Return Policy?

American Eagle’s return policy allows customers to return their items within 60 days from the date of purchase. The returned items must be in their original condition, unworn, and with the original tags attached. American Eagle provides a full refund for the returned items, either through the original payment method or as a merchandise credit. Additionally, online purchases can be returned in-store for added convenience. However, certain items like swimwear, underwear, and final sale items may not be eligible for return. It’s important to review American Eagle’s return policy on their official website for any updates or specific details.


If a customer isn’t completely satisfied with their purchase, they can simply return it to any AE or Aerie store in the U.S. and receive a full refund. The return process is made even easier with proof of purchase, as the refund will be given in the same manner as the original purchase. This commitment to customer satisfaction reflects the leadership of Jay Schottenstein, the Executive Chairman and Chief Executive Officer of American Eagle Outfitters, who’s played a significant role in shaping AEO into a global leader in casual and affordable apparel.