Can You Return Underwear to House of Fraser?

When it comes to navigating the realm of returns, it’s often bewildering to decipher the fine print and understand what can and can’t be returned. In the case of House of Fraser, renowned for it’s diverse selection of products, it’s essential to be aware of their specific return policies to ensure a seamless experience. While House of Fraser provides a generally accommodating return policy, it’s crucial to note that there are certain exceptions. Regrettably, swimwear, underwear, pierced jewelry, personalized or bespoke items, rapidly deteriorating or expiring products, magazines, items sealed for hygiene reasons, computer games with broken seals, and items that have been inseparably mixed after delivery are generally non-returnable. By familiarizing oneself with these limitations, customers can make informed decisions and avoid any hiccups in the return process.

How Long Is House of Fraser Return Policy?

House of Fraser has a comprehensive return policy that allows customers to return their items within a specific timeframe. With regards to in-store purchases, customers have a generous 28-day window to return their items for a credit note or exchange, making it convenient for those who may have changed their minds or found that the product didn’t meet their expectations. This customer-friendly policy allows individuals to rectify any purchasing decisions they may have regretted.

Returns for Furniture or Large Items: Discuss Whether House of Fraser Has a Different Return Policy for Large Items Such as Furniture, and Any Additional Steps or Fees Associated With Returning These Items.

  • Review the House of Fraser return policy for large items, like furniture, to understand any specific requirements or conditions.
  • Check if there are any additional steps or fees associated with returning these large items.
  • Contact House of Fraser customer service to inquire about their return policy for furniture or large items.
  • If necessary, arrange for the pickup or return shipping of the item, ensuring it’s done in accordance with their guidelines.
  • Ensure the furniture or large item is in a suitable condition for return, following any necessary instructions provided by House of Fraser.
  • Consider documenting the condition of the item before returning it, such as taking photographs, as proof in case any issues arise.
  • Keep records of communication with House of Fraser regarding the return of the furniture or large item, including any tracking numbers or return labels provided.
  • Review the refund or exchange process outlined by House of Fraser to understand the options available for returning large items.
  • Once the return is complete, monitor the refund status and ensure the appropriate amount is credited back to your original form of payment.

House of Fraser offers customers the option to return items bought online, but with a specific policy in place. If you happen to change your mind about a purchase, rest assured that you can return the item for a full refund. However, it’s important to note that House of Fraser doesn’t currently provide the facility for exchanging goods purchased online. Now, let’s explore the step-by-step process of returning items to House of Fraser bought online.

Can You Return Items to House of Fraser Bought Online?

If you find yourself having second thoughts about a purchase you made from House of Fraser online, youll be pleased to know that they’ve a return policy in place. However, there are some important details to note. Firstly, House of Fraser only offers full refunds for online items, and they don’t allow exchanges for goods purchased through their website.

To initiate a return, you’ll need to follow the instructions provided on House of Frasers website. This typically involves logging into your account, accessing your order history, and selecting the item you wish to return. After submitting your return request, you’ll receive instructions on how to proceed, including the address to which the item should be returned.

When returning an item to House of Fraser, it’s important to remember that the product must be in it’s original condition. This means that it should be unworn, unused, and with all tags and packaging intact. It’s also advisable to include the original receipt or proof of purchase when returning the item.

Once House of Fraser has received the returned item and confirms that it meets the necessary criteria, they’ll process a full refund for your purchase. This refund will be made using the original payment method, and the amount will be credited back to your account within a certain timeframe.

Source: Returns – Support : House of Fraser


In conclusion, returning underwear to House of Fraser isn’t an option due to their policy on certain items. It’s important to be aware of these limitations and consider them before making a purchase, ensuring customer satisfaction and avoiding any inconvenience in the future.